Chelsea Dentist


Complaint Procedure

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Are you unsatisfied with any of our services/staff and want to lodge a Complain? Contact us now

Dr. Shenas always seeks to provide the best possible care and top quality service to patients coming here for dental treatments. We combine advanced technology with clinical expertise to ensure you get the best possible treatment options that to deal with dental problems in the most effective manner. However, in case you have any reservations regarding our services or have objection regarding the behavior of any staff member, lodge a complaint with our practice manager.

You will be given an appointment to discuss the issue within 7 working days and we will try our best to address your concerns completely along with a valid explanation to put you at ease.

Send your complaints in written to: Dr. Shenas

Our contact details are:

Dr Shenas Dental Studio
51 Cadogan Gardens
Sloane Square
London SW3 2TH

Code of practice for patient complaints

In this practice we take complaints very seriously and try to ensure that all our patients are pleased with their experience of our service. When patients complain, they are dealt with courteously and promptly so that the matter is resolved as quickly as possible. This procedure is based on these objectives.

Our aim is to react to complaints in the way in which we would want our complaint about a service to be handled. We learn from every mistake that we make and we respond to customers’ concerns in a caring and sensitive wa

1. The person responsible for dealing with any complaint about the service that we provide is Dr F Shenas, our Complaints Manager.

2. If a patient complains on the telephone or at the reception desk, we will listen to their complaint and offer to refer him or her to the Complaints Manager immediately. If the Complaints Manager is not available at the time, then the patient will be told when they will be able to talk to the dentist and arrangements will be made for this to happen. The member of staff will take brief details of the complaint and pass them on. If we cannot arrange this within a reasonable period or if the patient does not wish to wait to discuss the matter, arrangements will be made for someone else to deal with it.

3. If the patient complains in writing the letter will be passed on immediately to the Complaints Manager.

4. If a complaint is about any aspect of clinical care or associated charges it will normally be referred to the dentist, unless the patient does not want this to happen.

5. We will acknowledge the patient’s complaint in writing and enclose a copy of this code of practice as soon as possible, normally within three working days.

6. We will seek to investigate the complaint within ten working days of receipt to give an explanation of the circumstances which led to the complaint. If the patient does not wish to meet us, then we will attempt to talk to them on the telephone. If we are unable to investigate the complaint within ten working days we will notify the patient, giving reasons for the delay and a likely period within which the investigation will be completed.

7. We will confirm the decision about the complaint in writing immediately after completing our investigation.

8. Proper and comprehensive records are kept of any complaint recei

At Dr. Shenas Dental Studio, we take our patients very seriously and ascertain that each and every patient is satisfied with our services and staff.  To ensure your satisfaction and peace of mind, we conduct thorough enquiry and provide you written explanation regarding the complaint.We will do our best to facilitate and serve you!

We will do our best to facilitate and serve you!

Want to learn more?


consultation with

Dr Shenas


Do you have any question about Anxiety free dentistry in Chelsea and surrounding areas? To get a free quote, and appointment with the best rated Anxiety free dentist in Sloane Square SW1 and SW3 please feel free to call us at: 020 7589 2319. Our trained staff will walk you through the best possible treatment type.

Dr Shenas Dental Studio

51 Cadogan Gardens
Sloane Square
London SW3 2TH
020 7589 2319

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0207 589 2319